Refund policy
At Simply Husky, every item is made to order through our print-on-demand partner. Because each product is printed specifically for you, we do not accept returns or exchanges for buyer's remorse, wrong size selected, or change of mind.
We will replace or refund your order, free of charge, if:
- Your item arrives damaged or defective
- You received the wrong item
- Your order was lost in transit (confirmed by the carrier)
How to request a replacement or refund:
- Email us at contact@simplyhusky.com within 14 days of delivery
- Include your order number and a photo of the issue (for damaged/defective/wrong items)
- We'll respond within 2 business days with a resolution — typically a free reprint or a full refund
Refunds are issued to your original payment method and may take 5–10 business days to appear, depending on your bank.
Order changes and cancellations: Because production begins shortly after you order, we can only accommodate changes or cancellations within 1 hour of purchase. Contact us immediately if you need to make a change.